Frequently Asked Questions
Zapp Eats is the customer facing service providing menus and online order for restaurants and easy to use interfaces for diners to easily navigate and make purchases. Zapp Guru is a fully managed marketing software company that builds menus, websites, email lists, and managed online security for hospitality brands.
We charge a flat rate starting at $99 per month. Additionally, there is a credit card processing fee that is normally about 3% depending on your state. We don't charge any commissions or any other fees.
You will need to contact the restaurant directly to receive assistance for your order. Zapp Eats does not provide customer support to diners.
You will need to contact the restaurant directly to speak to them about refunds.